Terms
Terms of Service
These terms summarize baseline platform expectations. Enterprise commitments, data processing terms, and service levels should be captured in the signed customer agreement.
Use of the Service
Customers are responsible for configuring users, integrations, approval policies, and workspace data in accordance with their internal requirements and applicable law.
Customer Responsibilities
Customers must maintain appropriate account security, review sensitive workflow approvals, and ensure that connected systems are authorized for use with Vertixia.
Platform Availability
Vertixia is designed for reliable business operations. Specific service levels, support commitments, and deployment terms are governed by the applicable order form or enterprise agreement.
Plans, Trials, and Renewal
The checkout screen shows the selected price, billing interval, currency, tax treatment, and any trial before confirmation. Recurring Business subscriptions renew automatically until cancelled. Plan changes may create provider-calculated prorations, which are shown through the secure payment provider.
Cancellation and Refunds
Self-service cancellation takes effect at the end of the current paid period unless the checkout or an order form states otherwise. The console shows the access and export deadline. Refunds and exceptional commercial adjustments require review and are not automatic.
Usage and Suspension
Each plan has versioned included limits. Vertixia can stop new provider-funded work when an allowance is exhausted. Failed payments receive the grace period shown in the console; unresolved failures or disputes can suspend paid entitlements while preserving the underlying account and Personal access.
Data and Audit Logs
The platform maintains operational records and audit logs to support security, troubleshooting, compliance review, and workflow accountability.
Contact
Questions about commercial terms can be sent to sales@vertixia.com.